Customer Service
Savvy companies realize the importance of providing quality customer service. In this class, participants will learn:
                     • Customer service delivery methods 
                     • How to handle customer complaints and frustrations.
                     • Strategies to support customer satisfaction
Companies that provide superior quality service can attract new customers, ensure customer loyalty and satisfaction and maintain an edge on their competitors.

Managing Difficult Employees
Difficult  employees can do more than just raise your blood pressure.  Difficult personalities waste a manager’s time, can cause tension and conflicts on teams and negatively impact business. In this class, participants will learn about various difficult personality types and glean insight into challenging behaviors. Participants will also learn how to manage their own attitudes when dealing with a difficult employee, how to set boundaries for managing difficult employees.  The skill to confront challenging behaviors (with both praise and criticism) and gaining the systemic “same page” productive work relations is a vital management skill.

Running An Effective Meeting
We have all sat in meetings in inadequate or uncomfortable spaces  that have gone on too long and yielded little results.  In this class, participants will learn the components of how to arrange and prepare for a meeting.  They will also learn how to create a goal focused meeting agenda and how to keep meetings interactive and productive.   

Email Etiquette & Policies 
Technology had revolutionized the way we conduct business. Everything you do related to your business reflects your company’s standards for excellence—and your email is part of that process. In this class, participants will learn the general characteristics of an email, when to use email, the importance of subject lines, email etiquette, tone and the use (or not! ) of emoticons and informal abbreviations in the email correspondence.   Participants will also learn about email protocols including confidentiality statements, laws and liability issues.

Team Participation
Working together with colleagues, sharing and listening to different ideas on a specific goal and reaching a decision can be both a challenge and rewarding.   Business teams for the same reason are here to stay!  However, how do you become a stellar team member?  In this course, participants will learn the fundamentals of teamwork including team roles and goals and working together as a cohesive unit. They will also learn various communication techniques and ways in which to negotiate different personality styles.  Lastly, participants will learn the aspects of making positive contributions to team decisions.

Time Management
It 's not an uncommon issue to be faced with too much to do and not enough time to do it in today’s fast paced workplace. Time management requires  a combination of  theory and the how to’s in its application. In this course, participants learn the fundamentals of time management, evaluate use of time, eliminate time wasters, how to conduct a time audit, prioritization of tasks and how to identify and set SMART goals. Participants also learn effective delegation, the power of the word “no” and how to identify and manage individuals with poor time management personalities. Lastly, they learn how to manage daily workplace technology and activities to maximize their work day.